what makes us different?
We take a 3 dimensional approach to treatment and assessment.
In order for us to create a plan specifically for you, we need more information on how your body interacts with gravity and how that is relevant to your goals. This may include walking and movement assessments that will challenge your system as a whole in order to help us understand the relationships between structures in your body.
3 dimensional goes beyond the physical – you are human.
Pain and discomfort are influenced by factors beyond your soft tissue (muscles, tendons, ligaments, etc.). We can help educate you on how to approach your physical health holistically. We also understand the limitations of what we can do as therapists and will refer you to other health care professionals when necessary.
Getting away from “exercise”, and going towards movement.
We will work with you to address fitness, dynamic posture, movement quality, and movement patterns. We want to show you how movement can serve you better!
We care deeply about empowering people to solve their discomforts. We are more than just a service.
You won’t be getting the most out of us if we are the only ones involved. We can provide you with the most value when you are an active participant in your healthcare – education, feedback, and movement. We want to empower you!
Frequently asked questions
Please use our online booking system here, to book, modify, and cancel appointments (more than 24 hours in advance). All new patients will be required to fill out our online intake forms.
In order to do our part for the environment, we have chosen to cut down on paper intake forms. All of our charting takes place online. Please fill out the initial intake forms before you come in, or on your phone/preferred device once you arrive at the clinic.
We require masks during sessions and hands must be washed/sanitized upon entry to the clinic. We clean all common touch points and all medical/exercise equipment after each use. Social distancing is in effect and COVID-19 questionnaires must be completed before each appointment. We use a hospital grade sanitizer called Benefect Decon 30.
Please wear something suitable and comfortable to move in. This allows us to better assess and prescribe movement. A pair of clean, indoor athletic shoes are also preferred to help keep our space tidy.
We bill to most extended health providers including Pacific Blue Cross, Manulife, Sun Life, Canada Life, Green Shield, and more.
Yes, but only with select therapists that are available through Janeapp’s schedule under ICBC Initial & Subsequent Treatments.
For Registered Massage Therapy (RMT) & Kinesiology, you are PRE-APPROVED for 12 sessions if your accident was on or after April 1st, 2019. For Physiotherapy, you are pre-approved for 25 sessions. These sessions must be used within 12 weeks from your accident date. A doctor’s note is not required. You are responsible for paying any user fees (see services).
Due to inconsistencies between individual extended healthcare plans, we will not be submitting any user fees to extended healthcare providers. Therefore, ICBC patients are responsible for submitting any user fees. There is no guarantee that you will be reimbursed. Please contact your extended healthcare provider before receiving ICBC treatment to find out more.
We cannot guarantee that your insurance will be successfully billed for every appointment. There may be unforseen errors or limitations with individual insurance plans, online billing portals, or clinical considerations. We will do our best to submit all eligible insurance plans. In the event your plan is rejected or unsuccessfully submitted, please be prepared to pay for the full amount of your appointment.
As per clinic policy, we require 24 hours notice for all cancellations. We reserve the right to charge a cancellation fee equal to the value of your session. You may cancel your appointment through our online booking portal if it is more than 24 hours in advance.